Privacy Policy – q879 Gaming Platform

1 Introduction

q879 takes the privacy of its players seriously. This policy is written in plain, clear English so that every player — whether they are depositing via JazzCash on a mid-range Android phone or playing live casino on a desktop — can understand exactly what happens with their personal information when they use the platform.

q879 operates as an online gaming platform serving Pakistani players across Slots, Live Casino, Sports betting including Cricket and PSL markets, and Fish Games. To run these services, q879 needs to collect and process certain personal data. This policy tells you what that data is, why it is needed, who may see it and how long it is kept.

This policy should be read alongside the q879 Terms and Conditions, which govern the broader relationship between you and the platform. Where this policy refers to "q879", "we", "us" or "our", it means the q879 platform and its operating entity. Where it refers to "you" or "your", it means the registered player or visitor to the q879 platform.

2 Data We Collect

q879 collects the following categories of personal data in the course of operating the platform:

q879 does not collect sensitive personal data such as biometric data, health information or religious or political affiliations. If at any point a process requires additional data categories, this policy will be updated and you will be notified.

3 How We Collect Your Data

q879 collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, updating your profile, making a deposit, requesting a withdrawal, contacting support or submitting verification documents.
• Automated collection: Technical data collected automatically during every session on the q879 website or mobile app — including device identifiers, IP addresses, session timestamps and in-app navigation behaviour. This is collected through cookies and similar tracking technologies as described in Section 8.
• Third-party processors: Data received from payment processors such as JazzCash, Easypaisa, Raast and bank partners when you complete a deposit or withdrawal transaction. Also data from identity verification service providers engaged to confirm your identity and age during the KYC process.
• Gaming activity logs: Records of all bets, game sessions and sports betting activity generated automatically as you use the platform. These logs are integral to operating the games correctly and resolving any disputes about game outcomes.

4 How We Use Your Data

q879 uses your personal data for the following purposes:

• Account management: Creating and maintaining your q879 account, verifying your identity and age, processing logins and managing your account settings.
• Payment processing: Processing PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards; processing withdrawal requests to your verified payment method.
• Delivering the platform: Running the games, settling sports bets, managing bonus eligibility, tracking wagering requirements and providing live casino access.
• Customer support: Responding to queries, resolving disputes about game outcomes or transactions, and processing self-exclusion requests.
• Platform security: Detecting and preventing fraud, duplicate accounts, bot activity, money laundering and other forms of account abuse.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problematic behaviour and providing access to deposit limits, session tools and self-exclusion.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, app performance, cashier flow and overall player experience.
• Communication: Sending account-related notifications such as deposit confirmations, withdrawal updates, verification requests and updates to these policies. Where you have opted in, sending relevant promotional communications about new games or offers.

q879 does not use your personal data to build advertising profiles for sale to third-party advertisers, nor does it share your data with unrelated commercial partners for their own marketing purposes.

5 Legal Basis for Processing

q879 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity data, contact data, financial data and gaming activity is necessary to operate your q879 account and deliver the services you signed up for. Without this processing, we cannot maintain your account, process your PKR deposits or pay out your winnings.
• Legitimate interests: q879 has a legitimate interest in preventing fraud, protecting the integrity of games and sports betting markets, and maintaining platform security. Technical and device data is processed on this basis where it does not override your fundamental privacy rights.
• Legal obligation: q879 may be required to collect, retain or disclose certain data to comply with applicable anti-money laundering obligations, financial reporting requirements or lawful requests from competent authorities.
• Consent: Where q879 sends promotional communications by email or SMS, this is done on the basis of your consent. You may withdraw this consent at any time by updating your communication preferences in account settings or by contacting support.

6 Sharing Your Data

q879 does not sell your personal data to any third party. Your data may be shared only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processing networks receive the financial data needed to complete your PKR deposit or withdrawal. These providers process your data under their own privacy policies and are bound by applicable financial data protection standards.
• Identity verification providers: Third-party KYC service providers receive copies of identity documents you submit during the verification process. These providers are engaged under data processing agreements that restrict how they may use your data.
• Game software providers: Game studios whose titles are available on the q879 platform receive session and gameplay data necessary to run the games and resolve technical disputes. This data is typically pseudonymous and does not include your full identity details.
• IT and infrastructure providers: Cloud hosting, platform maintenance and security monitoring providers may process technical data in the course of delivering their services to q879. All such providers are contracted to handle data securely and only for the purposes specified by q879.
• Legal and regulatory authorities: Where q879 receives a lawful and properly authenticated request from a competent authority, relevant data may be disclosed as required. q879 will only comply with requests that are properly authorised and will disclose the minimum data necessary.

7 Payment and Financial Data

All financial transactions on q879 are processed in PKR. When you make a deposit via JazzCash, Easypaisa or Raast, the relevant payment provider handles the actual fund transfer. q879 records the transaction reference, amount in PKR, timestamp and payment method used for your account records and cashier history.

q879 does not store full card numbers or mobile wallet PINs on its own servers. Card payment data is tokenised through the payment gateway and stored only in the form that allows the gateway to process future transactions for the same card without q879 handling raw card data.

Your full PKR transaction history — including all deposits, withdrawals, bet settlements and bonus credits — is available in your account dashboard at any time. This history is maintained for the duration your account is active and for a defined period after account closure as required for financial record-keeping.

8 Cookies and Tracking Technologies

q879 uses cookies and similar technologies on its website and within the mobile app to deliver essential platform functionality, maintain your login session, remember your preferences and analyse platform performance. Below is a summary of the main cookie categories in use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between games or cashier pages, and security tokens that protect your account from cross-site request attacks. You cannot opt out of essential cookies without losing access to the platform.
• Functional cookies: Used to remember your preferences such as language settings, preferred game categories and cashier method. These improve your experience but are not strictly necessary.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform — which pages they visit, how long they spend in certain sections and where they encounter errors. This data helps q879 improve the platform. Analytics data is aggregated and does not identify individual players.
• Security and fraud-prevention cookies: Used to detect unusual activity patterns that may indicate fraud, account sharing or bot activity. These are operational cookies that protect the integrity of the platform.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging into your account. For the mobile app, tracking permissions can be managed through your device's app permission settings.

9 Data Retention

q879 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods applied to each data category reflect the operational and legal requirements relevant to running a financial gaming platform:

• Account and identity data: Retained for the life of your account plus a minimum of five years after closure to support any retrospective fraud investigations or financial queries.
• Financial transaction records: PKR deposit records, withdrawal records and bet settlement data are retained for a minimum of five years from the date of each transaction to support financial record-keeping obligations.
• Gaming activity logs: Game session logs and bet records are retained for a minimum of two years to support dispute resolution and responsible gaming monitoring.
• Support communications: Chat logs and email correspondence with q879 support are retained for two years from the date of each interaction.
• Verification documents: Copies of CNIC, passport and other KYC documents are retained for five years after account closure.
• Technical and device data: IP and session logs are retained for twelve months on a rolling basis unless a security investigation requires longer retention.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

10 Data Security

q879 applies technical and organisational security measures proportionate to the nature of the data it holds and the risks associated with a financial gaming platform. The key measures in place include:

• SSL/TLS encryption: All data transmitted between your device and the q879 platform is encrypted in transit using industry-standard TLS protocols. The padlock icon in your browser confirms this connection is secure.
• Data encryption at rest: Sensitive stored data including verification documents and financial records is encrypted at rest on q879's servers.
• Access controls: Access to personal data within q879 is restricted on a strict need-to-know basis. Staff with access to player data are trained on data handling obligations and are subject to confidentiality agreements.
• Fraud monitoring: Automated systems monitor account activity in real time for patterns consistent with fraud, account takeover attempts and unusual financial activity.
• Payment tokenisation: Card payment data is tokenised at the point of collection. q879 servers do not hold raw card numbers.
• Security testing: The platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

No online platform can guarantee absolute security. If you believe your q879 account has been accessed without your authorisation, contact support immediately and change your password. Using a strong, unique password and keeping your login credentials private are the most effective steps you can take to protect your own account.

11 Your Privacy Rights

As a q879 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact q879 support with your request and account details:

• Right to access: You can request a copy of the personal data q879 holds about you. q879 will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any of your personal data held by q879 is inaccurate or out of date, you can request that it be corrected. You can update many details — such as your contact number and email — directly through your account settings.
• Right to erasure: You can request deletion of your personal data. Note that q879 may be unable to fulfil deletion requests in full where data must be retained for the financial record-keeping periods described in Section 9, or where a deletion request conflicts with an open investigation.
• Right to restriction: You can request that q879 restricts the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You can request a structured, machine-readable export of the personal data you provided to q879 for the purpose of transferring it to another service.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time through account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You can object to processing carried out on the basis of q879's legitimate interests where you believe your interests or rights override those interests.

12 Children's Privacy

q879 is strictly an 18+ platform. q879 does not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not attempt to register an account or use any part of the q879 platform.

If q879 becomes aware that personal data has been collected from a person under 18 — whether through a registration attempt, a verification submission or any other route — that data will be deleted promptly and the associated account will be closed. If you believe a person under 18 has registered on q879, please contact support so the matter can be investigated and addressed immediately.

q879 encourages adults who share devices with younger family members to ensure that their q879 account is properly secured with a strong password and that automatic login is disabled on shared devices.

13 Changes to This Policy

q879 may update this Privacy Policy from time to time to reflect changes in platform features, data processing practices or applicable legal requirements. When this policy is updated, the revised version will be published on this page with a new "Last updated" date at the top.

For changes that materially affect how your personal data is used or your rights as a player, q879 will notify active account holders via the email address or mobile number registered to their account. Continued use of the q879 platform after an updated Privacy Policy has been published constitutes acceptance of the changes.

The most current version of this policy is always available at /privacy-policy. We encourage you to review it periodically, particularly after receiving a policy update notification.

14 Contact Us

If you have any questions about this Privacy Policy, how your data is used, or wish to exercise any of your privacy rights, please get in touch with the q879 support team:

For account-related privacy requests, please have your registered username ready so we can verify your identity before processing the request. For general policy questions, no account details are needed.

You can also review our full Terms and Conditions and our Responsible Gaming page for more information about how q879 operates.